FAQ

Frequently Asked Questions

Q1: How long does shipping take?

Orders are usually processed within 1–3 business days before shipment.

Estimated delivery times after shipment are:

  • United States: 7–14 business days

  • United Kingdom: 7–14 business days

  • Canada: 7–14 business days

  • Australia: 7–14 business days

  • Other regions: approximately 10–20 business days

Delivery times are estimates and may vary due to customs, local carriers, holidays, weather, or other unexpected delays.

Q2: How can I track my package?

You can track your package using your tracking number at:

https://www.17track.net/en

Simply enter your tracking number to view the latest shipping updates.

Q3: Where can I find my tracking number?

Once your order has been shipped, we will send you a shipping confirmation email containing your tracking number.

Please check your inbox and spam or junk folder if you do not see the email.

Q4: How do I check my order status?

After placing your order:

  1. You will receive an order confirmation email.

  2. Your order will usually be processed within 1–3 business days.

  3. Once shipped, you will receive a shipping confirmation email with your tracking number.

  4. Enter the tracking number at 17TRACK to check the latest delivery progress.

Please allow some time for the carrier to update tracking information after shipment.

Q5: I didn't receive my order confirmation email. What should I do?

First, check your spam or junk folder.

If you still cannot find your confirmation email, contact us at:

1966730473@qq.com

Please provide your name, order number (if available), and the email address used when placing the order so we can locate your purchase.

Q6: Can I request a return or refund?

Yes. Please review our Return & Refund Policy before submitting your request.

If you need assistance, contact us at:

1966730473@qq.com

Please include your order number and a brief description of the issue. For damaged, defective, or incorrect items, we may also request clear photos to help us review your request.

Q7: How do I use a discount code?

Enter your discount code in the designated discount field during checkout.

If the code does not work:

  1. Make sure the code has been entered exactly as provided.

  2. Check that there are no extra spaces.

  3. Confirm that the promotion is still valid and your order meets any applicable requirements.

If you still need help, contact us at 1966730473@qq.com.

Q8: Where can I find special offers and discounts?

Special promotions may be available directly on meantbe.com, through promotional emails, or through our official social media channels.

You can also subscribe to our emails to receive updates about:

  • New arrivals

  • Limited-time promotions

  • Special discount codes

  • Seasonal offers

Email: 1966730473@qq.com
Website: meantbe.com