Shipping & Purchase Protection Policy
At meantbe.com, we want you to shop with confidence. We provide order tracking and customer support throughout the delivery process.
If your parcel is lost in transit, arrives damaged, or you receive an incorrect item, please contact us so we can review the issue and provide an appropriate solution.
Shipping Cost
Standard Shipping is charged at a flat rate of $6.99 for applicable orders.
Any available free-shipping offers or promotional shipping rates will be displayed at checkout before payment.
Processing Time
Orders are generally processed and shipped within 48 business hours after purchase.
Orders placed on weekends or public holidays may begin processing on the next business day.
Once your order has been shipped, you will receive shipping confirmation and tracking information when available.
Estimated Delivery Time
Standard delivery usually takes approximately:
7–14 business days after shipment
Actual delivery times may vary depending on:
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Destination country or region
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Local postal services
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Customs processing
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Carrier delays
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Public holidays or peak shopping periods
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Weather or other circumstances outside our control
Some orders may arrive earlier or later than the estimated delivery window.
Order Tracking
Once tracking information becomes available, it will be sent to the contact information provided with your order.
Please allow some time for tracking updates to appear after your parcel has been handed over to the carrier.
If your tracking information has not updated for an extended period, please contact us at 1966730473@qq.com.
Purchase Protection
We provide support for qualifying delivery and order issues.
Covered Situations
Please contact us if:
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Your parcel is confirmed lost during transit
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Your order arrives damaged
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You receive an incorrect item
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Your order is missing an item
Depending on the circumstances, we may offer a replacement, reshipment, partial refund, or full refund.
How to Report an Issue
1. Contact Customer Support
Email us at:
Please include your order number whenever possible.
2. Describe the Issue
Tell us what happened and provide any relevant information that may help us review your request.
For damaged or incorrect items, we may ask for clear photos of:
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The item received
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The packaging
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Product labels or SKU information, if applicable
3. Resolution
Once we have reviewed your request, we will provide an appropriate solution based on the circumstances.
Eligible resolutions may include:
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Replacement
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Reshipment
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Partial refund
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Full refund
Approved refunds will be returned to the original payment method.
Incorrect Shipping Information
Customers are responsible for providing an accurate and complete shipping address at checkout.
If you notice an error in your shipping information, please contact us as soon as possible at 1966730473@qq.com.
We cannot guarantee that shipping details can be changed after an order has entered fulfillment or has already been shipped.
Delayed Packages
Occasional shipping delays may occur due to carrier operations, customs inspections, holidays, severe weather, or other circumstances outside our reasonable control.
A delayed tracking update does not necessarily mean that the parcel has been lost.
If your package appears significantly delayed, please contact us and we will help review the available tracking information.
Multiple-Item Orders
In some cases, items from the same order may be shipped separately.
If this happens, packages may arrive at different times and may have separate tracking numbers.
Customs and Import Charges
International orders may be subject to customs duties, taxes, or import fees depending on the destination country.
Unless otherwise stated at checkout, any such charges imposed by local authorities are the responsibility of the customer.
Contact Us
If you have questions about shipping, delivery, tracking, or an order issue, please contact us:
Email: 1966730473@qq.com
Website: meantbe.com